Aq444 Privacy Policy — Your Information
Completely Safe With Us

Aq444 (https://aq444.bet) is an online gaming platform built for players in Bangladesh. This Privacy Policy This explains what information is collected when you use our website, open an account, or use our services — and how that information is used and kept secure.

This Privacy Policy This also applies to all aq444 services, the mobile app, live chat, and customer support channels. By using aq444's website or services, you agree to the terms set out in this privacy policy.

We operate under a Curacao eGaming license and adhere to international data protection standards. Protecting your privacy is an integral part of our business responsibility.

Aq444 collects two types of information from you — Information provided directly by you and Automatically Collected Information. Details are provided below:

We only collect as much information as is necessary to provide our services. Requesting unnecessary or excessive personal data goes against our policy.

Aq444 collects data in several ways. It is our responsibility to keep you informed about each method:

• Registration Form: Information you provide when opening an account.
• KYC process: Documents uploaded for identity verification.
• Transaction Records: Information automatically collected during deposits and withdrawals.
• Cookies & tracking: For browsing behaviour analysis.
• Customer support contact: Information provided via live chat or email.
• Third-party verification: Information received from KYC and payment processing providers.

Aq444 uses your data only for the specific purposes listed below. Your information is never used for any additional or unauthorized purpose:

• Account management: Registration, login, password reset, and account security.
• Payment processing: Processing deposits and withdrawals securely.
• Regulatory Compliance: Compliance with AML (Anti-Money Laundering) and KYC regulations.
• Customer Support: Answering your questions and resolving issues.
• Service Improvement: Improving the gaming experience and platform quality.
• Promotional Communications: Keeping you informed about offers and bonuses, with your consent.
• Fraud Prevention: Detection and prevention of suspicious activity.
• Responsible Gaming: Identifying unusual gaming behavior to provide appropriate support.

Aq444 never sells, rents, or shares your personal information without your consent. However, in limited circumstances, data may be shared with the following parties:

• Payment providers: bKash, Nagad, Rocket — used solely to process transactions.
• KYC verification agency: Authorized third parties for identity verification.
• Game software providers: Only the minimum data necessary to provide gaming services.
• Law Enforcement: When required by a court order or legal obligation.
• Licensing Authority: For regulatory requirements under Curacao eGaming.

Your information is never shared with any third party outside the circumstances described above. All third parties with whom data is shared are contractually bound to uphold aq444's privacy standards.

Aq444 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help enhance your experience.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working properly.

Aq444 does not retain your information longer than necessary. General guidelines are outlined below:

• Account Information: For the duration of active account status and for 5 years after closure.
• Transaction Records: A minimum of 5 years, as required by law.
• KYC documents: 5 years after account closure.
• Customer support logs: 3 years.
• Marketing Data: Deleted within 30 days from the date of consent withdrawal.

Once the retention period expires, data is securely deleted or anonymized. Some data may be kept longer due to legal obligations.

As an aq444 member, you have the following rights over your personal data:

• Right to access your data: You may request to see what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your data be restricted.
• Right to Data Portability: Right to receive your data in a machine-readable format.
• Right to Object: You may object to your information being used for marketing purposes.

To exercise any of these rights, please support@aq444.bet. We will respond within 30 days. Please note that legal obligations may prevent us from fulfilling certain requests in full.

Aq444 uses industry-leading security technology to protect your information. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Regular Security Audits: Managed by third-party specialists.
• Data backup: Encrypted backups stored on secure servers.
• Staff training: Regular staff training on data protection.

That said, no one can guarantee complete security on the internet. We recommend keeping your password strong and never sharing it with anyone.

Aq444's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If a minor has mistakenly registered on our platform and we become aware of it, the account will be closed immediately and all collected data will be deleted.

Aq444 reserves the right to update this Privacy Policy reserves the right to make changes. If any significant updates are made to this Policy, we will notify you through the following means:

• A notification will be sent to your registered email address.
• A notification banner will be displayed on the website's homepage or login page.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page from time to time.

Previous versions of the Privacy Policy are archived and available on request by contacting support@aq444.bet.

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal data, please get in touch with us:

• Email: support@aq444.bet
• Live Chat: Click the chat button on the platform, available 24/7
• FAQ page: View FAQs